Extraglaze Secondary Glazing

You can view and print the Measuring Guide from this page - or please order a pre-printed booklet version which comes together with a Free Sample - just use the large pink/purple button on this page.

View online: Measuring Guide

This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.

Cancellation of Order

To cancel an unwanted item you can do so within 7 days of receipt of goods: this period may (or may not) be extended at our discretion. This does not apply to Made to Order goods (read more below). You shall have a refund for any cancelled items provided that the goods have been returned to us in the same condition as they arrived to yourself (see also Returns later). You should then receive your refund normally within 7 business days.

Where a cheque has been posted you may be able to contact us soon enough to prevent the cheque being presented for payment at the bank and we will discuss cancellation with you, however please note that in some cases it may not be reasonable to comply. Otherwise the order will be fulfilled.

When goods are damaged in transit then you shall contact us with details of the problem and we shall endeavour to agree the process of supplying replacements.

Returns

The goods to be returned must be unused, unopened (as reasonably applicable) and in suitable protective packaging, so that they may be sold again “as new”.

Goods which have been supplied sealed in their original packaging but which has been opened by you will only be accepted back at the supplier's discretion and a restocking fee of 15% applied in most accepted cases, but may vary depending on circumstances of the return.

Delivery charges are not refundable.

You must return the goods to us at your expense (unless the goods are faulty - see Faulty items below). We suggest that you use a recorded delivery method as we cannot be held responsible for any losses incurred in transit back to us. You are advised to insure the return delivery to the correct value. You shall be refunded the value of the accepted goods less any charges that apply which may include reasonable administration charges.

You should then receive your refund normally within 7 business days.

Made to Order goods and any customised/modified by the supplier at your request and are correctly supplied and which are not faulty may not be returned. No refund will be made. Such goods are not covered by the “Distance Selling Regulations”.

Payment of Refunds

Refunds will be made in the first instance via the same payment method you used to make your payment for the goods.

Faulty items

To return a faulty item, you must contact us first within 7 days of receipt of goods. It may be that a return is deemed unnecessary. You must contact us to agree the cost before returning any goods, and we will refund this cost.

Goods that have been damaged in transit may not be classed as faulty.

When Made to Order goods are found to be faulty then they will be replaced (a refund will not apply). Any other remedy you may request may be accepted but at our absolute discretion.

Privacy

As a result of registering your details with us no other businesses will contact you, unless it becomes necessary to fulfil an order (for example with a courier), with one exception: our web site will pass your name, a very brief summary of your order and email address to Feefo.com so that their services may issue and manage review requests and subsequently manage any reviews that you submit. If you selected to receive our Newsletter then we will occasionally send out promotional emails with details of products and special offers that you may be interested in. You always have the option to decline Feefo review requests and further newsletters – please login and deselect the relevant options or contact us with your preferences.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a criminal third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.

Security of your information

We do not store credit card details. Nor do we share customer details with any 3rd parties except as described in 'Privacy' (above). Our payment pages are fully encrypted using SSL, the industry standard for encryption and enables countless secure online transactions everyday. While you are confirming your payment details look out for the 'Padlock' symbol in your web browser!

Cookies

Cookies are very common, small harmless text files sent to your computer when you visit certain web sites (if not most of them). Each web site sends its own cookies (they are unique for every web site and are not transferrable). These allow web sites to check what you have added to your basket and they simplify your visitor experience.

Most web browsers automatically have cookies enabled, so you do not need to do anything except continue as normal. If you choose to disable them then some of the main features on our web site may not work.

Please note that cookies can't harm your computer.

Cookies also help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our web site. To find out more about cookies, including how to see what cookies are on your computer and how to manage and delete them (through your web browser's settings), visit www.aboutcookies.org or www.allaboutcookies.org.